Telesales & Customer Service Representatives

12 October 20212021-10-12
Glasgow

 

 

 

Telesales & Customer Service Representatives

 

You probably know us best from our iconic brands like Tennent’s and Magners – but to our on-trade customers we’re so much more than that. We provide a huge range of branded alcoholic drinks and bar accessories to pubs, clubs, hotels and restaurants across the country.  AND we need you!

 

We are looking for Telesales & Customer Service Representative’s to join our fantastic Customer Contact Centre team. Based in the Wellpark office - with the ability to work agile.

We have full and part time roles avilable either fixed term or permanent roles 

 

So what’s involved?

You are at the front line of our Telesales & Customer Service for the team and no 2 phone calls will be the same. You will spend a lot of your day on the phone to customers, so you’ll need to friendly, positive telephone manner and be able to build a rapport quickly.

The industry is going through a challenging time right now and this can be frustrating for customers, so you’ll need to understand how to diffuse heated conversations and quickly win the trust of the customer. A strong mentality and a real positive attitude are required to support our customers.

If successful you will join a brilliant team of colleagues who will support, you with your induction and throughout your time at Tennent’s. You also get to be part of the iconic Tennent’s family and we have some great benefits that go with the package!

 

What you’ll need:

  • Experience of working in a high-volume contact centre environment, in either a sales, customer service role, or debt collection.

  • Experience of working in an on-trade environment (e.g. bartending experience) would be helpful in understanding the challenges customers sometimes encounter however not essential – any experience with working with customers is great.

  • Good IT skills

  • A  warm, friendly professional telephone manner

  • A conscientious approach to work, with the drive to find solutions and continually improve the experience for our customers

 

Sounds Interesting?

Send us a CV that demonstrates your experience and we’ll aim to get back to you ASAP!

 

C&C Group (and inclusive companies) do not accept unsolicited CV’s from recruiters or employment agencies in response to any of our roles – we will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited CVs including those submitted to hiring managers. C&C Group explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.