Customer Service Representative - Direct to Consumer

02 September 20212021-09-02
Glasgow
c18,250k

 

Customer Service Representative - Direct to Consumer - 12 months FTC

 

Home based initially – Wellpark once office however with the ability to work agile

 

You probably know us best from our iconic brands like Tennent’s and Magners – but to our on-trade customers we’re so much more than that. We provide a huge range of branded alcoholic drinks and bar accessories to pubs, clubs, hotels and restaurants across the country.  AND we need you!

 

We are looking for Customer Service Representative’s to join our fantastic Customer Contact Centre team. 

 

So what’s involved?

 

You are at the front line of Customer Service for the team and no 2 phone calls will be the same. You'll be the first the point of contact for our Direct to Consumer Channel, providing support with orders and customer service. You'll be handing customer enquiries via email and social media, live chat with customers who require support whilst navigating multipl chats concurrently when required.

 

 

The industry is going through a challenging time right now and this can be frustrating for customers, so you’ll need to understand how to diffuse heated conversations and quickly win the trust of the customer. A strong mentality and a real positive attitude are required to support our customers.

 

If successful you will join a brilliant team of colleagues who will support you with your induction and throughout your time at Tennent’s. You also get to be part of the iconic Tennent’s family and we have some great benefits that go with the package!

 

What you’ll need:

 

  • Professional and friendly telephone manner
  • Ability to work to deadlines and manage own time effectively
  • Previous telesales or customer contact centre experience desirable
  • Ability to follow and adhere to established processes and procedures
  • Excellent communication skills, ability to build rapport over email, social media, telephony and live chat

 

 

Sounds interesting?

Send us your CV demonstrating your capabilities within a fast-paced and complex distribution environment and we’ll be in touch ASAP!

C&C Group (and inclusive companies) do not accept unsolicited CV’s from recruiters or employment agencies in response to any of our roles – we will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited CVs including those submitted to hiring managers. C&C Group explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.