Customer Data Administrator

04 July 20192019-07-04
Glasgow - Wellpark Brewery

 

Our Customer Contact Centre is a key force in managing our day to day customer relationships, and ensuring we deliver great customer service. It’s a fast-moving, target-driven, sales environment.

We’re looking for an entry-level Customer Data Administrator to join the team. This role requires someone who has the baseline knowledge detailed below but also a pro-active and organised approach to meeting deadlines.

So what will you do day-to-day?

You will be supporting the Contact Centre team by providing data and analysis to help them deliver targeted sales campaigns, and provide excellent customer satisfaction. You’ll be:

  • Providing accurate reporting and analysis, including for Senior Management
  • Initiating & developing new reports to help drive results within the business
  • Ensuring customer relationship management and ways of working are adhered to and maintained
  • Managing online product codes, descriptions and availability
  • Managing our e-commerce database and communications (including data protection, consent & DP enquires)
  • Experience of standardisation testing and delivering timed project work focused on online development

What you’ll need to succeed:

  • Experience of working in an analytical role, ideally in a similar environment
  • Experience of using a CRM database for e-commerce, ideally as a System Admin
  • Advanced Excel skills is a must including comfortable with VLookUp
  • A strong interest in data analytics & knowledge of Google Analytics (ROI) is a massive plus!
  • A working knowledge of data protection regulations

This entry-level role does have some pre-requisites for you to be successful, and these skills will open huge learning & development opportunities within our company to grow your career internally.

Interested?

Send us a CV that demonstrates your commercial data analysis skills in a sales environment & we’ll get back to you ASAP!