CRM Analyst

13 October 20212021-10-13
Dublin or Belfast

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CRM Analyst 

C&C Group plc is a large FMCG Group, and the only publicly quoted drinks company headquartered in Ireland. The Group operates in the alcoholic drinks and soft drinks industries and has a portfolio of industry-leading brands such as Bulmers, Magners, Tennent’s, Tipperary Water and Finches. The Group has leading category positions in Ireland and the UK and exports to 50 other countries globally.


For the right candidate, there is an opportunity to work in a uniquely entrepreneurial environment with the ability to affect change and add value. The Group has a track record of rewarding high performers and provides progressive career opportunities for employees with ambition.


What’s Involved?

  • Ownership of the operation of Microsoft CRM Dynamics (CRM) and Microsoft Power BI (Power BI) platforms
  • Improving the functionality and output of CRM and Power BI on an ongoing basis to meet the needs of C&C Group (the Business)
  • Tracking of compliance in respect of data capture element of CRM
  • Respond to queries and provide training to CRM and Power BI users.
  • Ensure that CRM and Power BI are always fully functional and work with the relevant teams and partners to rectify any issues on a timely and prompt basis
  • Maintenance of data and information flow within Microsoft CRM and Power BI
  • Creation of new fields, questions and surveys and other items within CRM to enable data capture
  • Creation of new Power BI reports to meet the needs of the users across the Business
  • Continued enhancement of functionality of CRM and Power BI to drive value for the Business and meet the needs of the Business
  • Respond to queries from colleagues on the operation of CRM and Power BI and conduct training as necessary
  • Ensure users of CRM capture data as agreed and report on compliance on a weekly, monthly, and annual basis and follow-up and escalate as necessary to improve compliance
  • Conduct analysis to identify areas for process and performance improvement
  • Leverage technology and support from other Group teams to ensure that systems, reporting, and processes are constantly improving
  • Work as part of the C&C Group team and perform ad hoc duties and project work as required including maintenance of Online ordering platform data as necessary


What you’ll need?

  • Management of Microsoft CRM Dynamics infrastructure (essential)
  • Microsoft Power BI report building (preferred)
  • Strong commercial awareness and business understanding
  • Experienced in challenging the status quo and ways of working
  • Ability and desire to streamline processes and create efficiencies
  • Inquisitive and questioning mind and motivated by adding value
  • Ability to work cross functionally
  • Dedicated to providing user friendly and useful information
  • Strong work ethic
  • IT or Finance third level-educated


  Sound interesting?

Send us a CV that demonstrates your skills, and we’ll come back to you ASAP!

C&C Group (and inclusive companies) do not accept unsolicited CV’s from recruiters or employment agencies in response to any of our roles – we will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited CVs including those submitted to hiring managers. C&C Group explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.