Our Account Services team has undergone a huge expansion these last few months and we’re looking for Credit Controllers on a permanent basis to be based at Wellpark Brewery in Glasgow. This is an opportunity to join at an exciting time going into 2020 and also become a part of the customer’s experience when dealing with Tennents.
So what’s involved?
Our Credit Control team work with our customers to make sure their accounts are up-to-date and deal with any queries that can come up.
As important as it is for credit controllers to have the financial savvy to manage transactions and finance systems, the MOST important thing is how you converse with the customers. Credit controllers come across many different situations and this role has a focus on collections so get to know the customers and work together!
There’s lots of calls involved given it’s a pacey environment and you’ve got to be comfortable talking to a range of customers (sometimes it’s as simple as they don’t know how credit works), gauging the person and adapting to get a good result for all. We don’t want to sugar coat it though, if you work in credit control sometimes you’ve got to be firm.
Thankfully, you'll receive a comprehensive on-boarding process, continued training and on-going mentoring to help you succeed.
What you’ll need:
To join our credit control team, we’re looking for people with EXCELLENT interpersonal skills & communication with the ability to adapt your approach to different customers (a good sense of humour but also able to handle the difficult conversations!)
Previous experience in a busy credit control, accounts receivable, sales ledger, recoveries or collections role is required so you have a knowledge of the ins-and-outs of being a credit controller. When we say busy, we mean you can be speaking to at least 25 customers per day.
Additionally, you’ll need to be computer literate as you’ll work daily with Word, Excel, Outlook – and any JDE (or a similar ERP system) exposure is beneficial.
Does this sound like you?
Send us a CV that demonstrates your skills, experience & achievements, and we'll come back to you ASAP.