We’re looking for a Credit Controller to join our re-structured Account Services team in a fast-paced, collections-focused role on a permanent basis.
This role would be based in Wellpark Brewery in Glasgow, however given the current Covid-19 pandemic all interviews will take place via Zoom / Microsoft Teams calls and the role will initially be required to work from home. We appreciate your understanding on this matter.
So what’s involved?
These Credit Controllers will primarily work with our customers in the on-trade sector to make sure their accounts are up to date and deal with any queries that arise.
As important as it is for credit controllers to have the financial savvy to manage transactions and finance systems, the MOST important thing is how you handle situations. Credit controllers come across many different situations and this role has a focus on collections that are high volume and low value.
There’s lots of calls involved so it’s a pacey environment and you’ve got to be comfortable talking to a range of customers (sometimes it’s as simple as they don’t know how credit works), gauging the person and adapting to get a good result for all! We don’t want to sugar coat it though, if you work in credit control sometimes you’ve got to be firm and have difficult conversations.
You will deal with customer escalations and queries and provide support to the team of credit controllers.
Thankfully, you'll receive a comprehensive on-boarding, training programme and on-going mentoring to help you succeed.
What you’ll need:
To join our credit control team, we’re looking for people with EXCELLENT interpersonal skills & communication with the ability to adapt your approach to different customers (a good sense of humour can help but also able to handle the difficult conversations!)
We’re also looking for:
- Experience in a busy credit control, accounts receivable, sales ledger, recoveries, debt or collections role at a commercial level
- Computer literacy, so comfortable using Word, Excel (extensively), Outlook
- Ideally some experience with JDE or a similar ERP system
- The ability to work at pace in a high volume environment with accuracy & attention to detail
Does this sound like you?
Send us a CV that demonstrates your experience & achievements, and we'll come back to you ASAP!
C&C Group (and inclusive companies) do not accept unsolicited CV’s from recruiters or employment agencies in response to any of our roles – we will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited CVs including those submitted to hiring managers. C&C Group explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.